What to expect when you book.
Read these service conditions alongside the price, availability and warranty details confirmed for your own vehicle.
Enquiries and confirmation
Browsing a page, choosing a vehicle or opening a WhatsApp message does not confirm a booking. A service request is arranged directly with the team after the vehicle details, location, availability and agreed work have been checked. Tell us promptly if those details change.
Quotes and payment
The final fitted price depends on the battery specification, vehicle requirements and the agreed service. Ask for the total, including any call-out, access or additional-work charges, before accepting. If testing reveals another fault, any proposed extra work should be explained and approved separately. Payment-plan eligibility and conditions are set by the relevant payment provider.
Arrival and parking access
Arrival times are estimates confirmed for the request, not fixed guarantees. Traffic, dispatch availability, security approval and the location of the car can affect them. The customer should provide a usable location pin, the correct parking entrance and any permissions needed. Work proceeds only where the vehicle and surrounding area allow suitable access.
Matching the battery and diagnosing faults
Vehicle and brand pages describe service options; they are not a promise that every battery suits every model or is immediately in stock. The team confirms compatibility using the vehicle and existing battery details. A jump-start or battery replacement may not resolve starter, alternator, wiring or other electrical faults. Further diagnosis may require a workshop visit.
Warranty and service records
Warranty coverage, duration and exclusions depend on the battery supplied and the terms confirmed at purchase. Keep the invoice and warranty information. Discuss any concern with the team before arranging third-party work so the applicable process can be explained. Website brand descriptions do not replace the warranty supplied with your purchase.
Changes, cancellations and related repairs
Contact the team as soon as possible to change or cancel a visit. Ask about any applicable charges when the booking is confirmed, particularly if a technician has already travelled or parts have been ordered. Recovery, garage repairs and additional services have their own agreed scope, location and price. Nothing on this page limits rights that apply under mandatory law.
Speak with us directly
For a service request or a question about these details, call +971 50 623 0997 or send a WhatsApp message.